About LuckyDiem & Cash Back Offers
- What is LuckyDiem and Cash Back Offers?
- Sounds great so far, but how much will this cost me?
- How much cash back can I earn?
- Is there a limit to the amount of cash back offers I can activate?
- Am I Lucky enough to sign up?
- Why do you need my zip code when signing up? And why should I enable my specific location in the app?
About Shop and Earn Offers
- Can I earn cash back from LuckyDiem while also earning rewards from my bank?
- What are Shop and Earn offers?
- Is there a flat cash back value offered instead of a percentage of my purchase for some merchants?
- Where will my cash back be deposited once the transaction is verified for Shop and Earn offers?
- What is the difference between “pending” and “success” for my cash back status for Shop and Earn offers?
- I completed a Shop and Earn transaction through LuckyDiem and do not see my cash back status.
About Travel Offers
- How do I make hotel reservations through LuckyDiem?
- What are some of the hotel brands offering cash back deals through LuckyDiem?
- When and how do I receive the cash back reward from a LuckyDiem offer?
- What is the charge on my credit card for my hotel reservation booked through LuckyDiem?
- How do I cancel or modify my hotel reservation?
- I have other issues with my hotel reservation. Where can I get help?
About Merchant Perks
Promotional Offers
Mystery Box and Raffles
- What are Mystery Boxes?
- Can I save my Mystery Boxes and use them for tomorrow?
- What is the difference between a Bronze, Silver, Gold, etc. Daily Mystery Box?
- What are raffles?
- What are some actions, activities and accomplishments I can complete in LuckyDiem to earn raffles?
- What can I win from a raffle?
Gift Cards and Prizes
- What are prizes?
- What are gift cards?
- How do I earn gift cards in LuckyDiem?
- I tapped the “Shop” button to redeem for a gift card but I decided not to purchase a gift card with my LuckyDiem balance. Where is my gift card balance now?
- Can I pick the merchant gift card brands won from raffles and Daily Mystery Boxes ?
- Does my gift card ever expire?
Lucky Points and Leaderboards
- What are Lucky Points?
- What are some of the actions, activities and accomplishments I can complete in LuckyDiem to earn Lucky Points?
- Do my Lucky Points ever expire?
- What are leaderboards?
- Does everyone I follow on the app show up in the leaderboard? Is there a way to personalize who I compete against?
Loyalty Club and Badges
Referrals
- Why should I refer my friends and family to LuckyDiem?
- How do I refer my friends and family to LuckyDiem?
- I shared my referral code with several friends but they did not use my code when they signed up. Can I still receive referral credit so they can become part of my bunny network?
- How do I know how many/who my referrals are? Notification? Is there a page on the app?
- Do I get a commission from my referral’s earnings?
- Where can I find the income I make from referrals? Will this income appear different?
Feed
Friends
Notifications
Purchase and Payments
Privacy & Security
Troubleshooting
- I am having issues signing up for a LuckyDiem account. I am getting error messages.
- I would like to change my email address. Can I switch to another email and still retain my LuckyDiem rewards (Lucky Points, gift card balance, etc.)?
- I completed an action like favoriting 5 merchants but did not receive my reward (eg raffle). Where can I find this reward?
- I activated an offer with a merchant offering additional bonus Lucky Points and completed a qualifying transaction. However, I did not receive my bonus Lucky Points. Where can I find this reward?
- Found a bug? Let us know!