You can go back to the Gift Card section and tap the “Shop” button which will redirect you to the GCOW site with your account balance transferred from LuckyDiem. Your gift card balance resides in our partner GCOW’s platform with the specific link emailed to your address you used to sign up for LuckyDiem. That link expires after 24 hours. If you are still having trouble, you can submit a support request to support@luckydiem.com. Alternatively, you can submit a customer support ticket through the form here.
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